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11 Help Desk Ticket Systems to Use  

Help desk ticketing tools are of immense importance to those who work on an IT team at a company or for a managed service provider (MSP) since they provide solid tech support. Thanks to these applications, IT staff and end users can communicate about and track technical issues and questions easily and effectively. Here is a list of help desk ticket systems to consider:

  • Bugzilla

Using Bugzilla, you can’t rate tickets according to importance or color code. It comes with a clean, simple, and easy-to-use interface, and offers comprehensive email preferences and bug permissions.

  • C-Desk

C-Desk is a totally free helpdesk system that comes with cross-team service request management, manual asset management, a knowledge base, a photo gallery, a notice board, and a log book.

  • Freshdesk

The free option is for max. 3 agents, with limited functionality. Important features include abilities to easily prioritize certain customers based on SLA policies, easily turn emails and tickets into knowledge base articles, and more.

  • Freshservice

Freshservice from Freshworks is cloud-based general help desk software that offers basic IT asset management functions. You can enjoy a full-featured 30-day trial. Then, you can opt for a free edition with limited basic features.

  • ManageEngine ServiceDesk Plus

ManageEngine offers a help desk tool with IT management features called ServiceDesk Plus, which are available via the cloud or on-premises. The free edition can be deployed on-premise and installed on Windows and Linux devices.

  • Mantis Bug Tracker

Mantis Bug Tracker is fairly configurable. Agents can decide which email notifications they want. Different users can have different levels of access. Ticket changes are recorded in audit trails.

  • ngDesk

ngDesk is free ticket management software that doesn’t offer any paid plans. Everything the software offers (for unlimited agents) is absolutely free. ngDesk offers both canned responses, agent-to-agent private chat, and on-call schedules for agents. 

  • osTicket

osTicket can help you associate your SLAs with help topics, departments, or ticket filters and set up overdue alerts and notifications in case you miss due dates. The customer portal features all help requests and answers for access later.

  • OTRS

Open Technology Real Services (OTRS) offers help desk software with IT management. You can have an on-premise open-source edition, which you can download for free. It can be installed on Linux, Unix-like or macOS machines. There are also paid editions.

  • Spiceworks Help Desk

Spiceworks offers an ad-supported IT help desk tool, which can be used for free with no limits. It can be deployed on-premise with a Windows machine. Consider also the cloud-based edition.

  • SysAid

SysAid offers a free edition of its IT help desk software with limited features. It supports up to 2 agents to manage up to 100 assets and 100 end users. The tool can be used on-premise (is available for Windows or Linux machines) and as a cloud-based service. 

Find a reputable credit card process to obtain a low-cost and secure help desk merchant account without challenges. Choose the right help desk ticket system for your needs and avoid misplacing tickets, violating SLAs, frustrating customers, or losing them.

Author Bio: Electronic payments expert, Blair Thomas, co-founded eMerchantBroker in 2010. His passions include writing/producing music, and travel. eMerchantBroker is America’s No. 1 help desk merchant account company, serving both traditional and high-risk merchants.

Easy Ways to Avoid Getting a Computer Virus

Nowadays, pretty much everyone own a computer or a laptop. From surfing the web and watching movies to checking your emails and posting on social media, there is a lot of things you rely on your computer for, so you can’t afford to have it break down, malfunction or get infected with a virus. You may think you’re safe, but it is always a good idea to take precaution and do what is necessary to keep your information protected.

Here are three easy ways to avoid getting a computer virus.

Install anti-virus software

There are a lot of people out there itching to get ahold of people’s personal information. Perhaps they are looking to steal your identity and use your credit card to purchase various items. One of the best things you can do is install anti-virus software, like Norton to make it impossible for hackers to steal your information and do what they want with it.

Keep software up-to-date

You probably have a lot of software that you use for various purposes, and they all have to be updated regularly or when it is an option. Software updates address a lot of problems. The reason you want to stay up-to-date with these updates is because they may address issues with information being stolen. If you are using the older version of something, it would be wise to update and decrease the chances of being hacked.

 Be careful what links you click on

Have you ever wondered how people get viruses on their computers? There are a number of ways, and one of them is by clicking on links within your emails. It is important to pay attention to where/who the emails are coming from because clicking on a link could mean the end for your computer. Even if an email says it is from a friend, don’t be too quick to click on it.

Owning a computer is a lot like owning a car. If you want it to last, you have take care of it. Should you take the necessary steps to protect your computer, you can ensure it will last as long as expected

Mobile App Development is Growing Like Wildfire

The smart phones like iPhone, android, blackberry have brought tremendous growth in the field of mobile app development. In the earlier days, mobile was a device used for communication only but today mobile apps carry higher weighting in the sale of this device. Today, the tech-savvy consumer often asks question if the company has the specific app or not. If the development companies has to sustain and become successful in this market then they must have unique apps to meet their client specifications.

mobile app development is growing like wildfire thus most of the software development services are entering into the world of mobile app development. There are thousands of software development services offering mobile application development thus to keep the upper hand in the market it is must for you to launch specific app on a perfect time, before your competitors launches it! To deliver the application on the perfect time, mobile applications developers play most important role.

Today, the mobile device manufacturing companies are concentrating more on the mobile applications. To create a large market segment of your device, you first need to understand the requirements of targeted niche. It is very important for the marketing people to understand the consumers’ expectations from your gadgets. Not only the quality but today quantity does matter. Suppose X company is offering app support of 2000 and your company offer support for 3000 then people would get more tempted to buy your device. Such cut-throat competition sometimes brings more stress for the mobile apps developer but at the same time it has brought out their actual potential and creativity.

When any iPhone application developer launches its application, it doesn’t guarantee that the app will be downloaded by the millions of iPhone users and it will be successful. It may happen that apple doesn’t put your app on its app store or even of they put it on their app store, it doesn’t match the users’ taste. Also, not all mobile users are sound in technicality thus your app should be user-friendly. The interface should be attractive and full of rich features. Mobile apps development is the best investment plan for your business; you get maximum return for the low investment.

To deliver application with quality and clarity, the company should hire experienced mobile applications developers. For the developers, developing an application is similar to developing any software. Thus, whatever the development platform being used, the mobile applications developers should have sound programming knowledge. The world has tremendous human resource for the software development services. Because of the high competition in the field of software development services the companies are offering their services in the cheapest rate.

The quality,low rate and professionalism are the main three factors which has made software development companies most favorite among global clients. The mobile applications developers have really got wonderful opportunity to bring out their actual caliber. To develop different application is quite challenging but once developed it gives deep satisfaction to them. The businesses have also started developing websites which are compatible on the smart phones platforms. The trend of mobile apps is coming with new surprises everyday and no one can predict what’s next on this road.

Matt lutz is working in world renowned software development services provider company and having years of experience in mobile app development.

Airwheel smart golden technologies electric scooter unleashes a groundbreaking transport modality

There are so many transporters in our daily life such as bicycles, electromobiles, cars, buses and metros. What on earth is the best option for us? Faced with repeated transportation and traffic jams, we have to replace the old transportation tools with new ones. Airwheel lightweight electric scooter, a groundbreaking transporter, will take you wherever you want to go and bring out the best of you.

Have interest and click the website to consult:

Airwheel is a product of the increasingly progressing high technology. Compared with traditional transporters, Airwheel hoverboard is cooler and more high-end in every respect, as it is built in the principle of dynamic stability, which can detect the body posture through the internal gyroscope and intelligent chip and command the motor to make adjustments accordingly so as to keep self-balancing. During the ride, riders is able to turn around, go forward or stop with simple change of gravity center without having to twist their bodies intentionally. After they fully master the skill, it is not impossible for them to make the scooter move with their mental will.

Currently, the haze caused by air pollution has aroused a lot of attention from the public about the significance of low-carbon lifestyle. It is Airwheel’s hope that we can provide a more convenient and low-carbon transporter for the urbanites and change their lifestyle. Airwheel eco-friendly electric scooter is powered by lithium battery, which is an eco-friendly and zero-emission transporter since cars mainly consume gas and produce plumes of pollution. Airwheel has selected the top-quality lithium battery so that the scooter is endowed with stronger braking capacity and faster accelerated speed.

Plus, Airwheel App can connect your smart phone with Airwheel through the built-in Bluetooth interface. Users can check instant information about Airwheel and do commands through the App. The GPS and other personalized settings offer you a better riding experience. Small and agile, Airwheel intelligent electric scooter can travel through all kinds of alleys and streets, freeing you being stuck in the car crowd.

Media contact:
Company Name: Airwheel Holding Limited
Contact Person: Eric
Address: Los Angeles, California, USA
E-mail: [email protected]

Automated Mining Market Projected to be Worth US$ 13 Bn by 2020 says Future Market Insights

According to Future Market Insights’ new research report, the global automated mining market will be worth US$ 13 Bn by 2020. The report estimates the global smart mining market to expand at a CAGR of over 14% during the period 2015-2020.

Automation has become a key trend in many manufacturing units, and now the mining industry seems to have taken a liking for it. Gwenne Hendrics, a high-ranking official at heavy equipment maker Caterpillar, is of the view that in the future, mines will be fully automated. Instead of doing the hard work themselves, workers will just have to monitor the automated machines.

Incorporating technology in mining provides a host of benefits, including safety, efficiency, and reduced turnaround time. Mining companies are abreast about the developments in the smart technology, and according to an end-user survey carried out by Future Market Insights, nearly 88% respondents agreed to using smart mining technology in both underground and surface mining operations.

N. America & Asia Pacific Key Regions

North America and Asia Pacific excluding Japan (APEJ) are the two key regions in the global automated mining market. China and Australia, two key countries in the mining sector, are in Asia Pacific, and that explains the dominance of the region globally.

The adoption of automated systems and equipment can be seen in both surface- and underground- mining sector. Key people Future Market Insights spoke to while carrying out the survey said environmental conservation and global warming were subjects of focus for the mining industry. They agreed that automated systems could help curb environmental pollution to some extent.

The automated market has been broadly segmented into equipment and component by Future Market Insights. The research firm estimates the automated segment to amplify at a 15% CAGR through 2020. The market value of automated market is anticipated to be nearly US$ 9.5 Bn in 2020.

The automated segment is comprised of robotic trucks, driller & breaker, mining excavator, load haul dump (LHD), and other automated equipment. The demand for autonomous mining excavator was most robust in 2014; Future Market Insights predicts it to remain a dominant segment through 2020, however, it may lose its market share by 190 BPS.

The components segment is comprised of the following segments- -Service -Solution -Hardware

Among these, the demand for hardware components was the most robust in 2014; FMI estimates hardware component segment to account for bulk of the share in the components segment.

The hardware sub-segment comprises RFID tag and sensors, intelligent systems, and other hardware. Among these categories, demand for intelligent systems was the most robust in 2014. According to Future Market Insights, the intelligent systems accounted for over half of the revenue of the overall hardware segment in 2014.

The service sub-segment of the parent components segment is categorised into integration service, engineering & maintenance, consulting, and product training service and implementation. FMI estimates the engineering and maintenance service category to witness the highest CAGR of 19% through 2020.

Key players in the automated mining market are focusing on expanding their product offerings to meet the specific demands of both surface and underground miners. Mergers and acquisitions are also a key trend in the market, with many big multinational players acquiring for smaller players to consolidate their position. Some of the key players in global smart mining market include Hitachi Construction Machinery Co. Ltd., Komatsu Ltd., Caterpillar Inc., Alcatel-Lucent, Atlas Copco, ABB Ltd., Joy Global Inc., Outotec Oyj, Cisco Systems Inc.

Future Market Insights is a premier provider of syndicated research reports, custom research reports, and consulting services. For key insights on the Smart Mining Market- Global Industry Analysis and Opportunity Assessment 2015 – 2020, Browse Full Market Research Report at

Best iPad 2 Cases Smart Cover, Sena Folio, Splash VAPOR Slim-Fit Flex Case and iPad 2 Teksure Skin

The Apple iPad 2 is undoubtedly a great product and can be used for a variety of different things and serious work with an addition of a keyboard like a PC. Hence, it is on a hot seller this holiday season and on many people’s wish lists as a must-have gadget. Besides having so much fun and excitement, the product also presents sudden transformation of technology and improvement in computing. If you luckily own the tablet, one of the top priorities for new owners should be finding the right case to protect your new piece of tech. In addition, it is as important to keep the iPad safe as well as keep it look trendy. Here is a list of iPad 2 cases from the elegant to the rugged which surely help iPad 2 nice and shiny.


Smart Cover

The Smart Cover and Apple iPad 2 seemed to be made for each other. The Smart Cover is made up of polyurethane and leather which provides protection t the screen, works like a flap on the iPad 2. Especially, the iPad 2 is packed with magnets which fits perfectly to your gadget and allows the cover to auto-alignment to the screen to protect it from any scratches and damages.

Smart Cover is sold at $69 and $39


Sena Folio for iPad

This is a great cover to bring a very trendy look to your iPad. Sena Folio is made from the finest quality genuine leather which gives a soft layer to gently protect your iPad in sophisticated designer style. Notably, the case consists of an integrated recessed collapsible back stand which allows you to watch videos as the iPad is in case.


Sena Folio for iPad costs $79.95


Splash VAPOR Slim-Fit Flex Case

The Splash VAPOR Slim-Fit Flex Case is a reasonably priced case to both protects your iPad and makes it look great. With the unique design, the Slim-Fit Flex Case can be installed and removed conveniently as well as protect the iPad from damages on drop.

The Splash VAPOR Slim-Fit Flex Case is sold with a very competitive price of $24.99


iPad 2 Teksure Skin

iPad 2 Teksure Skin is another great option when it comes to iPad case. The case maintains iPad’s style and class of the user by providing the brushed metal, curly maple or parudao wood as iPad back.

iPad 2 Teksure Skin costs just $19.99



iPad 2 Smart Covers Review


Related links:

Best New Features Available on Apple iPad 2

Apple iPad 3 News: Release Date on February 2012 , Specs and Features

Wired magazine releases app for iPad

Cost for Smart Boards

A front-projection

Smart Boards in Ghaziabad

interactive whiteboard has no special installation requirements. It can be purchased with its own floor stand, requiring no modifications to school facilities, or it can be wall-mounted with a bracket included with the purchase. A smart board is a great tool for business and schools. With the capability of bringing your computer to the big screen and to life, Smart Boards are great teaching tools. The cost varies from business to business so do your research for the best price.

A front-projection SMART Board interactive whiteboard has no special installation requirements. It can be purchased with its own floor stand, requiring no modifications to school facilities, or it can be wall-mounted with a bracket included with the purchase. To operate the interactive whiteboard, you will need a computer, a projector and Internet access if required. A SMART Board interactive whiteboard can be used with your existing Mac or PC and any model of digital projector.

Software is an important consideration in your TCO analysis. While most technology products come with free operating software, not all companies offer free upgrades to keep your equipment current. Every SMART Board interactive whiteboard purchase includes award-winning SMART Board software – the engine behind all of SMART’s interactive whiteboards. SMART Board software is more than just a whiteboard application. With it, you can

• Control any computer application

• Write in digital ink over applications, Web pages or even moving video

• Save all your work to a single Notebook file

• Convert handwriting to text

• Record synchronized audio and data files

Your purchase comes with unlimited access to free SMART Board software upgrades for any of your school’s computers, which adds value to your purchase over time as new features are added to the software. Educators can download a free, take-home version of SMART Board software. This version can be used by multiple staff members, giving them the freedom to create lesson plans and activities outside of the classroom. Because the software can be downloaded to any computer, the SMART Board interactive whiteboard does not require a dedicated computer. SMART Board software can be downloaded from the Support section of SMART’s website.

A great deal of independent research supports using interactive whiteboards in the classroom because of their positive impact on learning. They are also a cost-effective way to assimilate advanced education technology into the curriculum. Whether you are considering purchasing a single SMART Board interactive whiteboard or equipping your whole school district, it is important to consider the total cost of ownership (TCO).An affordable purchase price for new technology is an important factor in maintaining a low TCO. The suggested retail price for a 77″ (195.6 cm) front-projection SMART Board interactive whiteboard is low. A study by the Consortium for School Networking 2 offers school administrators a budget checklist for TCO.

Vikas, for information on Notice Boards, Black Boards, Chalk Boards, Revoloving Boards, Flip Chart Boards, Dustless Chalks, c3 Ceramicsteel Boards,Writing Boards,White Boards, Classroom Boards,

Black Boards for Schools, Conferenceroom White Boards,Smart Boards and School Blackboards. Please visit our site:

Dnurse Get the First CE Approval for Smart Glucose Meter – Now Available for Windows Phone

Dnurse Glucose Meter and Dnurse app have gained CE approval, which is the first CE approval of smart glucose meter in China. CE (European Conformity) has become a mandatory conformity for products sold within the European Economic Area (EEA) since 1985. CE approval declares that the quality of certain products meets EU standard. Besides, Dnurse app is now open to Windows Phone for free.

Dnurse Glucose Meter is a portable blood glucose meter providing fast and accurate blood glucose test results through connecting to smart phone via headphone jack. With the help of Dnurse App, all blood testing results are automatically and permanently analyzed and stored in the cloud. As a full-time nurse at hand, Dnurse reminds patients of blood checking, drug taking, and exercising. Since Dnurse app has two versions: for patients and doctors each, all blood testing results could reach your doctor in no time. Now Dnurse app is available for iOS, Android and Windows Phone for free.

As a China based hardware & software company, Dnurse technology aims to provide closed-loop mobile diabetes management solutions through device + app + value-added service. Sinnocare, the largest biopharmaceutical company in Asia, provides professional medical and technical support for Dnurse Technology.

“Our mission is to help all diabetes to manage their blood glucose and ease their life long pain,” said Jason Li, CEO of Dnurse Technology, “you can share your testing results to your loved ones and your doctors.” Although users of Windows Phones are fewer, we still pay efforts for Windows Phone version, “as all diabetes sufferers are equally important to us”.

Dnurse Technology Co., Limited was established in June 2013. It is the first Chinese mobile medical company aiming at diabetics self-management. With CE certification, the Dnurse series of products can be sold to Europe and most emerging markets. Dnurse Technology expanded their business to Africa and the Mid-East last year. Cost of the Dnurse Glucose Meter standard package is $40.

For more information, please visit:

Media Contact

Company Name: Beijing Dnurse Technology Co., Ltd

Contact Person: Mr Ren

Address: 6F, Haohai Mansion, Shangdi 5 Street, Haidian District, Beijing, China

Phone: +86 18615201227

E-mail: [email protected]


Features of smart phone

There are many people who still do not know about the features of smart phone. These phones are different than a simple Cell Phone. In layman language smart phone is the phones which are a device that facilitate you make calls loaded with numerous features which make it minicomputer. There is an operating system in smart phone which operates all the functions of the smart phone. You can download multiple software and applications. This phone allows you create and edit Microsoft documents. It is fully loaded with all exciting official applications. The speed of web access is much higher as compare to other phones.

There is wi-fi enabled smart phones are available in the market. QWERTY keyboard makes easy to type message ands mails.they are also provided it the market as Touch Screen Phones, which are without button. You can send and receive your important mails in this smart phone. This one is the best gadget for every gadget freak. Its application and features makes these Cell Phones to smart phone. You can access your mail accounts instantly without investing much time. It means it is the best gadget which gives you many benefits. If you are a lover game then this phone is your destination. You will get different types of exciting games. You can download your favorite games. There are many different models of smart phones are present in the market and you can choose your best one. Therefore you must go for this gadget to make yourself stylish and update with new technology.

The best way to get more information about this smart phone is the web. You can get many reviews and information of the users which give you the real picture of the smart phone. You can purchase your smart phone directly from the internet. There are many websites available which offer you the best smart phones at the reasonable price. The applications and features make it very special and smart. The name of smart phone tells about the smart phones. You can get the comparative results online to take best one. It is not like simple Mobile Phones which offer you the simple features. This one is really the evolution in the mobile phone industry.

Functions, advantages and disadvantages of programmable logic controllers (PLCs)

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from © the function and usefulness of the PLC can be said is almost unlimited. But in practice can be divided in general and specific.

In general, the function of PLC are as follows:

1. Control Sequential

PLC processing binary input signals into outputs that are used for the purposes of processing techniques sequentially (sequential), here the PLC to maintain that all the step / steps in a sequential process takes place in the proper sequence.

2. Plant Monitoring

PLC continuously monitors a system (e.g. temperature, pressure, level of altitude) and take necessary action in connection with a controlled process (for example, already exceeds the limit value) or displays a message to the operators.

Advantage of the PLC

1. Flexible

2. Having a lot of contact

3. Lower costs

4. Safe

5. It can be observed visually

6. Fast operating times

7. Relatively easy in terms of programming

8. High level of reliability and low maintenance

9. Easy to order components in terms of

10. The documentation was easy to do

11. Security in terms of programming

12. Adaptive to changes in production

Disadvantage of the PLC

1. Because it is a new technology, so that should require training.

2. Some applications that perform a single function, is not efficient in the use of PLC.

3. Limited usage environments, high temperatures and harsh vibrations can disrupt electronic equipment on the PLC.

4. Need extra security equipment such as really.

5. PLC is not considered necessary when applied to industrial systems that do not need to change the wiring.

Video Source: Youtube

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